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What technologies are, or might be, available that will allow e-merchants to provide new levels of service and customer satisfaction to consumers?

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  1. Real time chat w/ video technical and sales customer service
  2. Voice activated e-business
  3. Real time chat is now used by very few companies to provide sales help and customer service to customers. However this can be improved to provide higher satisfaction by staffing online chat customer service 24/7. This will give people the chance to go online, explain their problem to the rep. and have the rep. fix the problem. …
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