How can we motivate managers to play a more active role in ensuring that transfer of training (TOT) occurs? What could be done to increase the likelihood of TOT if the work environment conditions are unfavorable and cannot be changed? Who is responsible for making sure TOT occurs, and why?
Program Design (graded) Customer service training involvesfar transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? Discuss your design thought process.
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