Evaluate three ways to deal constructively with complaints and anger from fellow employees, management, and customers within an organization. Are these methods effective to resolve the issues? Explain and discuss.
PLEASE REPLY TO MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS AND EXPLAIN WHY YOU AGREE? (A MINIMUM OF 100 WORDS)
Three ways to deal with complaints and anger are to listen, compromise, and understand. At the end of the day, everyone just wants to be heard. If someone feels as if they are being taken advantage of or if something needs to be changed, they just want someone to listen. Compromising is important because it allows for both parties to get what they want. Sometimes they can complain about a coworker and the compromise would be to switch shifts. Lastly understand. If you can see where they are coming from, you have a better chance of understanding why they are mad. Understanding helps to get a better result.
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